Terms and Conditions
1. Introduction
Welcome to the website. We provide information, resources, and services that may assist individuals in managing ADHD and related challenges.
The information on this website is of a general nature only and does not take into account your personal circumstances. It is not medical advice. We recommend you seek independent, qualified professional advice before making decisions relating to your health or wellbeing.
By accessing this website, you agree to these Terms and Conditions and our Privacy Policy.
2. Our Details
Trading Name: Lilo Wellness
ABN: 14 618 643 468
Country: Australia
Telephone: 0439 830 867
Email: info@lilowellness.com.au
3. Copyright and Intellectual Property
All material on this website — including text, images, graphics, logos and resources — is the property of Lilo Wellness unless otherwise stated.
You may view and download content for your own personal, non-commercial use. You must not reproduce, distribute, adapt, publish or otherwise use content without our prior written consent, except as permitted under the Copyright Act 1968 (Cth), including fair dealing for purposes such as study or review.
4. Consumer Guarantees and Limitations of Liability
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
To the extent permitted by law:
• We do not guarantee that this website, or any of its content, will always be error-free, uninterrupted, or suitable for every purpose.
• We are not liable for any loss or damage arising from the use of this website, except where required under the Australian Consumer Law.
• If goods or services supplied by Lilo Wellness are not in accordance with consumer guarantees under the Australian Consumer Law, you are entitled to remedies including repair, replacement, refund, or compensation for foreseeable loss.
5. Third-Party Links and Affiliates
This website may contain links to external sites. We do not endorse or control the content of those sites and are not responsible for the accuracy, reliability, or legality of third-party material.
Where we receive affiliate or referral payments for recommending products or services, we will disclose this clearly and transparently. We only promote services or products we reasonably believe may be of benefit.
6. Privacy
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please refer to our Privacy Policy, which explains how we collect, use, store, and disclose your information.
7. Website Content and Updates
We take care to ensure information provided on this site is current and accurate at the time of publication. We may update or amend the content at any time without notice.
8. Indemnity
You agree to use this website responsibly and not to misuse the information or content provided. To the extent permitted by law, you agree to indemnify Lilo Wellness for loss, damage, claims, costs or expenses arising from your material breach of these Terms.
9. Feedback
We welcome your comments, feedback, and questions. Unless you specifically indicate otherwise, information you provide to us may be treated as non-confidential.
Privacy Policy
1. Information We Collect
We may collect the following types of information when you interact with us:
• Name, role, or profession
• Contact details (such as phone number and email)
• Demographic information (such as postcode, interests, preferences)
• Information provided through surveys, feedback, or offers
• Information collected automatically through third-party tools (such as Google Analytics), which may include usage patterns and website traffic data
2. How We Use Your Information
We collect, hold, use, and disclose personal information only for purposes directly related to our business operations, including:
• Providing our services to you
• Internal record keeping
• Improving our website and services
• Letting you know about products, services, or promotions (where you have consented)
• Conducting market research (where you have consented)
You may opt out of receiving direct marketing messages at any time by contacting us.
3. Security of Information
We use reasonable physical, electronic, and administrative safeguards to protect the information we collect. We cannot guarantee the security of data transmitted over the internet, but once information is received, we will take all reasonable steps to protect it.
4. Cookies
Our website may use cookies to analyse website traffic and improve functionality. This may include cookies or similar technologies provided by third-party services such as Google Analytics.
Cookies do not give us access to your computer or personal information beyond what you choose to share.
You may choose to disable or block cookies in your browser settings, although this may limit functionality of the website.
You can also opt out of Google Analytics by using the opt‑out browser add‑on available at: https://tools.google.com/dlpage/gaoptout.
5. Access and Correction of Information
You have the right to access and correct personal information we hold about you, subject to exceptions under the Privacy Act. To request access or correction, please contact us at info@lilowellness.com.au.
If you believe we have breached your privacy rights, please contact us and we will investigate. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au or by calling 1300 363 992.
6. Disclosure to Third Parties
We do not sell or rent your personal information. We may disclose your information only where required by law or where you have consented.
7. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this website.
